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TierOne FAQs

Frequently Asked Questions

Products and Sizing

In the event an order is placed for an out-of-stock item, we will ship your product when it becomes available. We cannot guarantee a restock date. We will keep you informed of a status update on pending products/orders via the email address used to place the order.
All Promotional Codes are non-stackable. Discount codes are not valid on items on sale or clearance. Promotional codes are valid for one-time use per customer. TierOne reserves the right to enable and disable promotional codes at any given time.
Currently, we are selling directly to customers through our website and through our doctors’ offices.
TierOne Compression Socks are built to last with proper care. We recommend setting your washing machine to cold water. Do not use bleach which can fade the brilliant sock color. Do not tumble dry and do not iron which can damage the sock material. Instead, hang the socks to airdry.
We offer a range of sizes for our compression socks for maximum comfort. Sizes include Small, Medium, Large, XLarge, XXLarge, and XXXLarge for both men and women. Use our Size Chart to select a proper size.
To find out your calf size, measure the widest part of your calf. Then select the proper sock size on our Size Chart. To measure your calf muscle, you will need a flexible measuring tape and a mirror or assistance from someone else. Follow these steps: Stand barefoot on a flat surface, ensuring your weight is evenly distributed. Locate the widest part of your calf muscle. This is typically found a few inches below the knee, where the calf is fullest. Take the flexible measuring tape and wrap it around the widest part of your calf, making sure it is snug but not too tight. The tape should be parallel to the ground. Look in the mirror or have someone help you read the measurement on the tape. Make note of the measurement in inches or centimeters. Remember to measure both calves and take the average if there is a difference between them. This measurement can be useful when selecting the appropriate size of compression socks or other calf-related garments.

TierOne Compression Socks are made of spandex and nylon for maximum comfort.
TierOne provides a comfortable fitting compression level between 20- 30 mmhg.
Compression socks can relieve neuropathy issues concerning blood flow, as they are known for their ability to improve blood circulation.  Studies have shown that compression garments can help those living with diabetes and lower extremity edemas. 
TierOne Compression Socks fit like a shoe size. Use our Size Chart for the right fit.
You shouldn't wear compression socks with peripheral artery disease (PAD).  Wearing them if you have PAD can be dangerous.  Compression garments can exacerbate PAD symptoms by impeding already limited circulation.  So, you should not wear compression socks if you have PAD symptoms.
It’s all about comfort and effectiveness. TierOne Compression Socks have double padding on the foot sole providing support for the foot and heel.
he reason why TierOne is different from other brands is because we purposefully designed our compression socks to be comfortable and durable. Our compression socks are constructed with seamless stitch to reduce friction on the toe, reinforced heel and toe, and double-stitched no slip banding. We use premium materials to give the best therapeutic support and long-lasting comfort.
One year from the day purchased.
Send us an image of your military ID at team@tieronecompossion.com and we will give you a 50% discount code for your TierOne Compression Sock order. Simply use this one-time discount code during checkout.
Quality, durability, stitching, quality manufacturing, design, and colors are just some of the things our customers rave about, and we appreciate what they say. We’re happy they love TierOne products. We aim to please.
The benefits of wearing compression socks are many. Compression socks can improve circulation and fight swelling and discomfort. By applying consistent pressure along with leg movement, these special socks promote blood flow from your ankles through the deep veins in your legs toward the heart. Compression socks may also reduce the risk of developing DVT (deep vein thrombosis), a clot that forms in the deep veins. There are always exceptions, but generally, there is little harm in trying compression socks. If you have health conditions, check with your doctor if wearing compression socks could worsen your condition.

Shipping and Payment

Retail customers enjoy free standard shipping that generally takes 5-8 business days for delivery within the United States provided the item is in stock. Contact us by phone (754) 307-0637, or by email for quote at team@tieronecompression.com. Please check costs for faster shipping options at the checkout page. Wholesale purchasers pay the full shipping cost. Please email us at team@tieronecompression.com.
When your order is shipped you will receive a shipping confirmation email that includes a tracking link. Click the link to check your order’s shipping status. You can also contact us at team@tieronecompression.com and we’ll be happy to assist you.
Contact us at team@tieronecompression.com as soon as possible. Include your order number and we will investigate and get back to you by the next business day.
We currently ship internationally to Canada, Mexico, and the UK.
Orders placed before 2PM EST will ship the same day and all other orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday, or national holidays. We cannot guarantee when an order will arrive once it has left our facility. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. Once the package leaves our facility, it is up to the shipper’s schedule to deliver your order. Generally, once a product is shipped, it takes 5-8 business days for delivery to destinations within the United States. Click on your order’s shipment tracking link to get the latest status of your shipment. You can find the shipment tracking link in the order shipment confirmation email we sent to you and in your TierOne account.
TierOne uses industry standard encryption technology that ensures your payment experience and personal information are safe and secure. When you make a purchase from TierOne, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s) and provide email correspondence. We will never sell your information to any third party.

Becoming a Wholesaler

Are you a doctor’s office or healthcare product reseller looking to carry a line of high-quality compression socks? Learn more about becoming a wholesaler of TierOne products. For more information, please call us at (754) 307-0637 or email us at team@tieronecompression.com.

Customer Satisfaction Guarantee

We guarantee your satisfaction, which is backed by our 100% money back guarantee. If you are not completely satisfied, we will either provide a replacement if size is the issue or a full refund. Please contact us and we will gladly take care of you at zero hassle to you.
We’re happy to help you. Contact our Customer Satisfaction Team by sending an email to team@tieronecompression.com or (754) 307-0637 from 9:00 am to 4:00 pm except weekends and holidays.
Yes. Buy a new pair with a 50% discount. Contact our Customer Satisfaction Team for the discount by sending an email to team@tieronecompression.com.
Please send an email to team@tieronecompression.com with your order number and a written explanation of the issue. Sending us a photograph will be helpful. One of our representatives will assist you as quickly as possible. TierOne will pay for return shipping if damage or defect was incurred from the manufacturer.

Becoming a Distributor

Are you a nurse or a medical supplies rep looking to carry high quality compression socks? Learn more about becoming a distributor of TierOne products. For more information, please call us at (754) 307-0637 or email us at team@tieronecompression.com.

Checkout and Account

Yes, call (754) 307-0637 between 9AM-4PM, Monday-Friday except holidays or weekends. Or email us team@tierone@compression.com
You can unsubscribe from our email list by clicking the Unsubscribe link at the bottom of the promotional emails or newsletters we send. However, you will still receive emails related to orders you’ve made, your account, or any necessary communications from TierOne. If you continue to have trouble unsubscribing, please contact us at team@tieronecompression.com.
To view your cart, click on the shopping cart icon located at the upper right corner of our website. You can also click the “View Cart” button on a product page. You can view all the items you’ve placed in your cart and can continue shopping or click the “Checkout” button to proceed to the checkout page.
From the main menu on the website, click on “Products” and you will be directed to the shop. You can also click on product images or “Buy Now” and “Shop” buttons located throughout the website. Once you select a product, choose a size and quantity. Be sure to click “Check Size Here” to ensure you choose the right size. Once you complete your order, click on the “Checkout” button. This will take you to a new page where you’ll enter your billing and shipping information and select a payment method. You can also choose to create an account. Then click the button to place your order. TierOne is not responsible for declined orders due to misinformation provided at the time the order was placed. TierOne will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Florida where TierOne holds a presence. For orders shipped to other areas, the purchaser is solely responsible for any applicable sales tax as indicated by individual State/Province guidelines and regulations.
You have the option to create a TierOne account during the checkout process. When you log into your account you can access your order history, profile information, preferences, and more.

Returns, Exchanges, and Refunds

We want to make sure you are happy with your purchase. We have a few requirements to ensure hassle-free returns. Our refund and returns policy last for 30 days from the date of purchase. To be eligible for a return, your item must be received at our returns address. Please return your item in the original packaging. Before returning items to us, you MUST contact us at team@tieronecompression.com and provide the name and order number of the purchased item. Please contact us at team@tieronecompression.com for any questions related to returns.
To qualify for a refund returned items must be unused and unworn in the original packaging and in the same condition as was received. Once your return is received by TierOne and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-3 billing cycles for your refund to be reflected in your statement. Send us an email at team@tieronecompression.com if you haven't received a refund after 2-3 billing cycles. Sale items will be refunded at the sales price paid by the purchaser. Please contact us at team@tieronecompression.com for any questions related to refunds.
We only replace items if they are defective or damaged. To request more information or for fitting issues, send us an email at team@tieronecompression.com. Upon email confirmation of an approved exchange, we will send you the return address for your item. Depending on where you live, the time it takes for your exchanged product to reach you may vary. Please allow 1-2 weeks for return and exchange processing. 
Before returning items to us, you MUST contact us at team@tieronecompression.com and provide the name and order number of the purchased item. You will be responsible for paying shipping costs for the items you are returning. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are returning costly items, you might consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can exchange a gift by following the same process as described in our return and exchange policies and email us at team@tieronecompression.com.
You can change or cancel your order within one hour of placing your order during our regular business hours of 9:00 a.m. to 4:00 p.m. EST, Monday through Friday. All orders placed before 2:00 pm EST during regular business hours will be shipped out the same day. Orders received after 2:00 pm will be shipped out on the following business day.